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HIGHLIGHTS

DELIVERY

Free shipping for orders over € 50
Shipping throughout Italy and in Europe with SDA.
Shipping cost: 10€ VAT Included

TERMS OF USE

Welcome on FarmaciaFiora.it

This notice contains the terms and legal conditions that govern the web site FarmaciaFiora.it, including all subdomains. ("Site")

The Site is owned by FarmaciaFiora ("FarmaciaFiora"), a prestigious Italian Company, in adhering to Italian law and in particular to the Court of Cuneo.

"Entering this web site the User and FarmaciaFiora agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the Site. The User and FarmaciaFiora also agree to submit exclusively to the competent Court of Cuneo for the questions above. FarmaciaFiora does not guarantee in any way that material present on the Site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws."

Users of the Site, accept and agree to respect all the conditions included in this declaration. The access and the use of this Site is not allowed to Users that not accept these terms.

The access and the use of the Site are for personal use only.

FarmaciaFiora publishes information on the Site in order to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, FarmaciaFiora will execute correction as soon as possible.

FarmaciaFiora reserves the right to make corrections and changes to the Site when necessary, without giving prior notice.

FarmaciaFiora does not offer any guaranty that the information published on the Site, is in conformity with the laws of the User's competent jurisdiction.

The Site is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, FarmaciaFiora declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the Site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of "cookies" in the User's browser.

FarmaciaFiora reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.

Items featured on the Site reflect the actual availability of the item in color and size. FarmaciaFiora reserves the right to re-confirm the availability of the merchandise, verify the transaction's validity and check the Client's record with FarmaciaFiora.

Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client's request.

FarmaciaFiora reserves the right to decline an order in the event that our bank does not receive verification from the Client's bank.

It is at the sole discretion of FarmaciaFiora to reserve the right to decline, to process and/or to ship an order and/or offer service to anyone at any time. Any order or any service not processed, or refused or not shipped, will be refunded, if already paid.

The products on sale on the Site are destined to the "Final Customer".

By "Final Customer", FarmaciaFiora intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at the Site.

Therefore, FarmaciaFiora invites Users who may not be considered a "Final Customer" to refrain both from attempting to establish business relations with FarmaciaFiora nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.

In regard to the commercial policy described above, FarmaciaFiora reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.

Pease note that backorder facility is not available. Any order including item not available, will be cancelled and the Client promptly refunded.

All Clients who enter into a commercial relationship with FarmaciaFiora by placing an order, MUST have the item delivered. If at any time, a Client refuses the delivery or requests a return to sender all extra shipments and any import fees will be deducted from any eventual reimbursement.

To place orders at the Site, Clients must:
* be 18 years or older.
* be eligible to enter legally binding contracts.
* be competent to enter legally binding contracts.
* have a valid POP e-mail address.
* have a valid Credit Card for authorization and payment, or a bank deposit, or a Paypal verified account.

Special Import Requirements for United States residents: Clients in the United States must have a Social Security Number or NON US CITIZEN Import Number called a CPB - Customs Border Protection - assigned number to properly import goods and pay import fees to the US Government Custom's Agency. The process to obtain a CBP assigned import number generally takes 10 business days. For more information please visit the US Customs Border Protection Official Site: http://www.cbp.gov/

All orders from the Site will be subject to import fees outside of the European Community and it is the sole responsibility of the Client to comply with import regulations and pay import fees.

If the package is not successfully delivered to the Client's address as per the Site commercial agreement, the package may risk being sent back to Italy at the Client's expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

ORDERS

Clients place orders on line and provide Credit Card details to a protected online banking system provided by primary Italian Bank.

FarmaciaFiora's Clients are guaranteed maximum Credit Card security as all transactions are processed by the our Bank.

FarmaciaFiora customer care agents will never ask for nor accept credit card numbers and/or expiration dates

If there are sufficient funds and the account is a valid account, our Bank immediately confirms that the transaction has been authorized.

Authorized funds are simply "blocked" funds on the Client's account. The funds are NOT debited.

FarmaciaFiora has up to 30 calendar days to confirm the availability and status of the merchandise and request verification of the transaction by contacting the Client's bank for approval of the charges before the authorized status is confirmed as a charge to the Credit Card. After 30 days, the Transaction must be debited or cancelled. FarmaciaFiora charges Client's Credit Cards ONLY when parcel is ready to shipment.

We remind first-time Clients that FarmaciaFiora will request our Bank to contact the Client's bank for approval of the charges. This verification process will delay immediate shipping.

Credit Cards will be debited in Euro, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the Credit Card company processes the transaction.

We remind our Clients in Russia that due to Russian Custom's procedures, FarmaciaFiora accepts Bank Wire Transfer as the sole method of payment. Please contact info@FarmaciaFiora.it for further information.

VAT EXEMPTION

Product prices published on the web site FarmaciaFiora reflect the actual retail price of the goods. The local Italian VAT taxes are not included.

Orders shipped outside of the European Economic Community are exempt from Italian Valued Added Tax.

Please be reminded that shipments destined outside of the European Community are subject to import fees (DDU Deliver Duties Unpaid) based on the Client's home country regulations. Payment of these DDU fees is the sole responsibility of the Client.

Shipments to the UNITED STATES - please note: The US Government Custom's Agency requires a Social Security Number or NON US Citizen Import Number - CBP Customs Border Protection Assigned Number. The process to obtain a CBP assigned import number generally takes 10 business days. For More information: www.cbp.gov/

SHIPMENTS THAT DO NOT CLEAR CUSTOM'S SUCCESSFULLY IN THE CLIENT'S HOME COUNTRY DUE TO THE NON-COMPLIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO ITALY AT THE CLIENT'S EXPENSE. ALL RE-IMPORT FEES ASSESSED TO PACKAGES RETURNING TO ITALY AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

SHIPMENTS

FarmaciaFiora ships worldwide, only with prestigious courier UPS/TNT Traco. Please note that couriers will not deliver to P.O. Boxes, or personal mailboxes.

FarmaciaFiora can ship to alternative or 3rd party addresses, but in the same country of client. However, this always requires that you are a previous customer already. We remind first–time Clients that FarmaciaFiora will request that address delivery of first order must match with Client credit card billing address. Unfortunately, we only ship to one address per order, so we cannot ship a single order to multiple addresses. FarmaciaFiora reserves the right not to ship packages to any address that it feel may be suspect. If you have enquiries regarding this matters, please fill free to contact info@FarmaciaFiora.it

Orders exceeding Euro 500.00 are free of shipping charges (Client must pay only DDU fees, if applicable) As per laws regulating commerce and trade, all shipments are accompanied with an official invoice with the declared values of each item in Euro. Discounted items reflect discounted prices. It is illegal to declare lower values or the items as gifts as per international import regulations.

By default, product prices published on this Site are Italian VAT not included until you proceed to check-out with your order. The VAT are then calculated according to your shipping destination and itemized on the Order Summary page. Please note that Italian VAT will only be applied to orders dispatched within the European Community. Order dispatched outside EU are exempt from Italian Valued Added Tax.

DDP (Delivery Duty Paid) - Inside European Community Shipments in the European Economic Community calculate import duties, custom fees and local sales taxes within the price published on the web site. There are no additional fees to pay upon delivery. (Ue countries includes: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Great Britain (UK), Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovak Republic, Slovenia, Spain and Sweden.)

Orders exceeding Euro 500.00 are free of shipping charges

DDU (Delivery Duty Unpaid) - Outside European Community Orders shipped outside of the European Economic Community are exempt from Italian Valued Added Tax, but are subject to import duties, local taxes and customs fees. Payment of these DDU fees is the sole responsibility of the Client.

Orders exceeding Euro 500.00 are free of shipping charges, but the Client must pay only DDU fees

Shipments to the UNITED STATES - please note: To receive an import, the US government custom's agency requires a social security number or NON US Citizen Import Number - CBP Customs Border Protection Assigned Number. The process to obtain a CBP assigned import number generally takes 10 business days.

SHIPMENTS THAT DO NOT CLEAR CUSTOM'S SUCCESSFULLY IN THE CLIENT'S HOME COUNTRY DUE TO THE NON-COMPLIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO ITALY AT THE CLIENT'S EXPENSE. ALL RE-IMPORT FEES ASSESSED TO PACKAGES RETURNING TO ITALY AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

Orders are shipped from FarmaciaFiora in Italy, from Monday to Friday from 9:00 a.m. to 5:30 p.m., local time. Orders placed from Friday evening until Monday morning will be processed on Monday morning. Orders for available merchandise, based on the confirmation of the availability of the merchandise and verification of the Bank Transaction, are shipped on the first weekday after order placement. Credit Cards are debited the date of shipment.

We remind first–time Clients that FarmaciaFiora will request our bank to contact the Client's bank for approval of the charges. This verification will delay immediate shipping.

Shipment fees:

Italy: € 5.00 + VAT (20%) Delivery within about 2/3 business days of shipment.
European Countries: € 5.00 + VAR (20%) Delivery within about 4/6 business days of shipment.

We remind first–time Clients that FarmaciaFiora will request our bank to contact the Client's bank for approval of the charges. This verification will delay immediate shipping. Shipments outside of the European Economic Community are exempt VAT (Italian Value Added Tax) BUT ARE SUBJECT TO IMPORT FEES. Payment of these DDU fees is the sole responsibility of the Client.

FarmaciaFiora shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer covered by the insurance. Upon delivery, Clients are asked to inspect the box carefully BEFORE placing a signature for the receipt of the merchandise. FarmaciaFiora boxes are carefully packaged in white strong paper box with official FarmaciaFiora.it logotype printed on the side and official FarmaciaFiora adhesive tape around the entire box.

For any reason, if the box looks tampered or the official adhesive tape is NOT intact, either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, be sure to open a claim immediately with the local UPS Office and contact FarmaciaFiora at info@FarmaciaFiora.it . If for any reason, an order from FarmaciaFiora is not successfully delivered to the Client's address as per the commercial agreement, the package risks being sent back to Italy at the Client's expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.

RETURN POLICY

If, for any reason, Clients are not satisfied with the order, the unused item(s) can be returned within 10 days of delivery. The value of the returned product will be refunded, except the shipment fees. Please note that any exchange for the item purchased is not allowed. You will have to send the item back, following the return procedure, and place a new order for the desired item.

Warning: check that the item meets the following conditions before shipping.

- Every item has the original FarmaciaFiora Return Tag that must be attached to the item(s) with our original Security Cord. Return Tag and Security Cord must not be removed or cut in any way.
- The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion. Please be aware that, if you want to return shoes, the shoe box is part of the designer product and we are unable to accept any return without the original designer box, or if the box has been damaged.
- FarmaciaFiora will NOT accept any items that have been worn, washed or altered for any reason.

Please follow the instructions listed below to return the item and get the refund as soon as possible.

* Log in to your account here and enter the "My merchandise returns" section
* Open the order detail
* Select the item(s) you want to return ONLY
* Click on the "Make a RMA Slip" button to generate automatically your RMA form, which contains all the instructions for the shipment. Print and attach the RAN form to the package.

The Client is responsible for shipment of the returned item(s) and any eventual import fees. The package containing the item(s) must be delivered to our warehouses within 15 days from the date of your shipping. WARNING: The package containing the returned items is under your responsibility. FarmaciaFiora.it is not responsible in case of lost packages, damages for incorrect packaging or delivery delays to our warehouses. We suggest to choose an express shipment or an insured shipment in order to avoid any risk of delay or lost packages.

WARNING: The return of an order must take place within, and no later than, 10 days from the delivery of your order. After this period, the button "Make a RMA Slip" will disappear from your account.

Please handle items very carefully, because FarmaciaFiora will NOT accept any items that have Return Tag and/or Security Cord removed or cut in any way

Bathing suits, swim wear and intimate apparel are not returnable.

WARNING: FarmaciaFiora will not accept any package without the RAN form.

WARNING: Discounted items are returnable following the same conditions stated above.

All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of FarmaciaFiora and must meet all the requirements listed under the Return Policy. If the authorized returned item(s) passes re-entry inspection and the procedure has been followed correctly, the refund, less the original shipping charges (and any re-stocking fees),will appear on the Client's Credit Card (or Bank or Paypal).

The Client can choose to receive a Store Credit Coupon instead of a refund. You can follow the status of your return and refund logging in here and entering the "Order History" section. If you do not paid any shipping fee on your original order, because it was more than euro 500,00, and your return reduce the amount of your original order less than euro 500,00, then euro 50,00 (as shipping fee) will be deducted from your refund.